1.1. The NOVA-EV service and associated application are the property of NOVA-EV. All data collected through the application regarding the location and usage of charging stations belongs exclusively to NOVA-EV. This data may not be used for any purposes other than the use of NOVA-EV services, nor may it be transferred or disclosed to third parties without consent.
1.2. NOVA-EV provides access to electric vehicle charging both on the customer’s private charging points and at the public charging points included in NOVA-EV’s network via the NOVA-EV app, which facilitates direct payment for the charging services.
1.3. The NOVA-EV app is available for download from the App Store or Google Play. Upon creating an account, the customer is required to accept these terms of service.
1.4. Registration and verification of payment cards are required for facilitating payments via the NOVA-EV app.
1.5. Payment for charging services is processed via the payment card registered by the customer. Customers may update their payment card information in their personal profile settings. All payment transactions are securely processed.
1.6. NOVA-EV reserves the right to conduct credit checks on customers in accordance with local financial regulations and data protection standards.
1.7. The use of NOVA-EV’s charging services is strictly limited to the charging points that are part of NOVA-EV’s network, as well as those included via our roaming partners.
1.8. Each payment transaction is recorded on the customer’s account. The use of NOVA-EV charging services is deemed as the customer’s acceptance of the charges and the conclusion of a purchase contract for charging services between the customer and NOVA-EV.
1.9. If the customer suspects any unauthorized use of the NOVA-EV services or their account, they must immediately contact NOVA-EV Customer Service to block their account and prevent misuse. In cases of theft or loss, NOVA-EV may require written confirmation and a formal report of the incident.
1.10. Under the applicable laws regarding unauthorized transactions, NOVA-EV is liable for losses resulting from unauthorized use of our services. However, the customer may be held liable for the full amount of any unauthorized transactions due to gross negligence or breach of these terms, up to a maximum threshold as stipulated by law.
1.11. Apart from the conditions in Section 1.10, NOVA-EV is not responsible for any damage to, or loss of, the customer’s mobile device in connection with the use of NOVA-EV services.
2.1. Customers are responsible for providing a compatible charging cable if required for use at NOVA-EV charging stations.
2.2. Charging stations are to be used in accordance with the applicable standards and regulations. Customers with a service agreement for charging points with NOVA-EV are ensured that NOVA-EV assumes responsibility for compliance.
2.3. The charging capacity at NOVA-EV charging points may vary based on factors such as the electric vehicle’s condition, battery level, and the charging station’s capabilities.
2.4. Instructions for the use of charging stations are provided within the NOVA-EV app and, where applicable, at the charging point locations.
2.5. Charging stations provided by NOVA-EV are exclusively for the charging of electric vehicles.
3.1. NOVA-EV charging services are designed to be available 24/7. However, accessibility to charging points may occasionally be limited due to maintenance, technical issues, or local restrictions such as parking rules.
3.2. NOVA-EV strives to ensure maximum functionality of our charging points. In the event of technical issues, we will endeavor to restore service as quickly as possible. Extended outages will be communicated via the NOVA-EV app.
3.3. NOVA-EV reserves the right to modify, suspend, or temporarily close the charging service or specific charging points for maintenance, updates, or due to circumstances beyond NOVA-EV’s control, such as force majeure events.
4.1. Payments for the use of NOVA-EV charging services are facilitated through the registered payment card. Customers are billed monthly based on their actual usage, with itemized invoicing reflecting the pricing at the end of each month.
4.2. The customer is responsible for all charges incurred using NOVA-EV services. In the event of unauthorized use, the customer must promptly notify NOVA-EV to block the service and prevent further misuse.
4.3. Payments must be made by the due date as indicated on the invoice. Late payments may incur interest and additional fees as per applicable laws and regulations.
4.4. Failure to meet payment terms may result in the temporary suspension of NOVA-EV services to the customer.
5.1. Collection of customer data, including location information, is essential for the delivery of NOVA-EV services and is conducted in accordance with GDPR and local privacy laws.
5.2. Customer data is used solely for the purpose of providing and improving NOVA-EV services. Customers have the right to request access to their data and to correct or delete their information as provided by law.
5.3. NOVA-EV commits to protecting customer data against unauthorized access and handling. Data related to charging history, such as charge points used, duration, and costs, are kept confidential and are used for billing purposes and service improvements.
6.1. NOVA-EV is not liable for any incompatibility between the customer’s electric vehicle and the charging stations or for indirect damages resulting from the use of NOVA-EV services.
6.2. Customers are responsible for ensuring that their electric vehicle is compatible with NOVA-EV charging points and adhering to all operational instructions provided by NOVA-EV.
6.3. NOVA-EV reserves the right to immediately suspend services in the event of misuse or if there is a risk of unsafe operation.
7.1. NOVA-EV reserves the right to modify these terms of service. Customers will be notified of any significant changes within a reasonable time frame prior to the changes taking effect.
8.1. These terms and conditions are governed by the laws of Romania. Any disputes arising from these terms will be resolved in Romanian courts.
9.1. NOVA-EV offers customer support for any service-related inquiries. Customers can reach our support team through the provided contact details.
